Refund policy

Return & Replacement Policy

At Garage Gallery, every poster is carefully inspected and securely packed before it is shipped. We want you to receive your order in perfect condition, and we're here to help if something goes wrong during delivery.

When Can I Request a Replacement?

We offer a replacement only if your poster has been damaged during transit.

To help us verify the issue, please ensure that:

  • You record a continuous unboxing video from the moment the sealed package is opened until the product is fully unpacked.

  • The damage is clearly visible in the video.

  • You contact us within 24 hours of receiving your order.

  • You share your Order ID, the unboxing video, and clear photos of the damaged product and packaging.

Please note that an unboxing video is mandatory for all damage claims. Unfortunately, we won't be able to process a replacement request without it.

What Is Not Covered?

To keep our policy fair for everyone, we are unable to accept returns or replacements in the following situations:

  • The color looks slightly different due to your phone, computer, or monitor settings.

  • You don't like the artwork, design, or image after receiving the product.

  • The poster is damaged while opening the package.

  • The poster is damaged during installation, mounting, or while sticking it to the wall.

  • Damage caused after delivery due to mishandling, bending, folding, tearing, water exposure, or any other customer-related reason.

  • You ordered the wrong design, size, or quantity, or changed your mind after placing the order.

Refunds

In most approved cases, we will send you a replacement at no extra cost.

If a replacement is not available, we may issue a refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Order Cancellation

Orders can be cancelled only before they are printed or shipped. Once an order has been processed or dispatched, we are unable to cancel it.

Need Help?

If your order arrives damaged, please don't worry—we'll do our best to resolve the issue as quickly as possible.

Simply email or message us within 24 hours of delivery with:

  • Your Order ID

  • The unboxing video

  • Photos of the damaged poster

  • Photos of the outer packaging

Our support team will review your request and get back to you as soon as possible.

Thank you for choosing Garage Gallery. We truly appreciate your trust and support, and we're committed to providing you with the best possible shopping experience.